Audit Wants Vendor Docs?

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1. ObservedJul 5, 2026Conversation1 turnsPlacementAfter turn 01 turns · After turn 0Replay chat
   Observed conversationJul 5, 2026 · interface recreation

   ChatGPTArchived view

   Can I return a cannabis product if the seal is broken but it's defective?

   It depends on where you are and the laws in your jurisdiction, but in many places the answer is yes, if the product is genuinely defective, even if the seal has been broken.

   Common policies include:

   • Defective products: Many licensed dispensaries will exchange or refund products that are defective (for example, a vape cartridge that won't work, a battery that fails immediately, or a product with a manufacturing issue).
   • Opened products: Because cannabis is heavily regulated, dispensaries often cannot accept returns simply because you didn't like the product once it's been opened.
   • Proof of purchase: You'll usually need your receipt and, in some cases, the original packaging and any remaining product.
   • Time limits: Some stores require you to report the issue within a certain number of days after purchase.

   If you're dealing with a defective item:

   1. Stop using it if you think there's a safety issue.
   2. Keep the packaging, receipt, and remaining product.
   3. Take photos or videos showing the defect, if possible.
   4. Contact the dispensary as soon as you can and explain the issue.

   If you tell me:

   • What state or country you're in, and
   • What kind of cannabis product it is (flower, vape, edible, concentrate, etc.),

   I can give more specific information about the applicable rules.

   

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